Let me tell you this. I really don’t like getting angry, especially over what some would consider trivial things. Honestly, I don’t. The problem, as I see it, is that when no one gets angry, and people let things slide, things slide to the point of incompetence. Case in point, it appears most people can longer simply do their jobs. My fiancé and I recently ordered two, relatively high end products: a snow blower and a bed. Both were moderately expensive, and both had to be delivered.
The snow blower was supposed to arrive yesterday. It did not. I was supposed to get a phone call the day of the delivery, yesterday, to confirm the delivery. I did not. At some point in the early evening, I called the freight company to inquire about the delivery, and I was told, “Oh, sorry we didn’t call you. It is still in transit. You SHOULD (emphasis added) get a call tomorrow, and it SHOULD (emphasis added again) be delivered on Wednesday.” The fact that a freight company SHOULD call when it says it will and it SHOULD deliver items on the day it promises delivery was obviously lost on the person I was speaking too. Anyone care to start a betting pool as to whether or not it comes on Wednesday?
The second item, which was the more expensive of the two, was supposed to be delivered today. I am not mentioning the fact that these items were expensive to impress anyone, I mention it because one would imagine that when a customer spends a lot of money on an item, the company selling the item would do its best to ensure customer satisfaction. Or at the very least, try its best too. Well, two days ago, I did get a phone call informing me that the bed would be delivered today, but guess what? Today, I got another phone call telling me that it would not. The reason? “Driver Emergency”. What exactly does that mean, “Driver Emergency”? Did the driver have a heart attack? Did the driver call in sick? Did the driver’s dog die, and he is too emotional distraught to come to work? Should I, as the customer, be expected to care? I hate to sound mean, but I don’t. I want the item I spent a lot of money on to be delivered on the day it was promised, short of what I consider to be a valid excuse. Like the truck with my bed ran off the road, and burst into flames. At least then I could say “Wow”. Am I a jerk for feeling that way?
It’s become a running joke with my family that I always seem to be the guy who gets screwed when it comes to customer service. I go into Dunkin’ Donuts for a pretzel twist (they were AWESOME, but are no longer made) only to be told “Sorry, we ran out”. But they run out at 12:30 PM, on a Saturday. The middle of the day, on a weekend, and you are out of a product? How can you run a business that way? It happened to me a half a dozen times before I stopped frequenting that particular Dunkin’ Donuts. Or one of my favorite restaurants never having the fresh turkey sandwich, even though it’s on the menu. “Well, we don’t like to cook the whole turkey breast if we think we won’t sell it all” was the answer I’d always receive. Well, take it off the damn menu then! I get frustrated, and my family laughs. It’s fine, they are my family, but I think it’s part of a much bigger problem.
It seems to me that American society has gotten very lazy. Far too many people simply don’t take their job seriously anymore, let alone do it effectively and efficiently. There was a time when elevator men wore uniforms, and people had self-respect. Whatever the job, no matter how lowly it may seem by today’s standards, the people performing those jobs did so with pride and with a competence not seen too often anymore. Fast forward to modern day and many workers expect tips for performing just about any job, and most of the time they expect to be tipped for mediocre (at best) service. Sorry, if you are not a waiter or waitress, then I consider it to be your job, and I usually won’t tip. Tips were always welcome when I was growing up, say for the paper boy or the grocery bagger, but they were not asked for. There wasn’t a “tip jar” everywhere you went. It can be argued that we have become a society of entitlement, particularly with millennials (people born between the 1980s and the late 1990s) and up.
I would just like to know when society, including multimillion dollar corporations, began to think that poor customer service was acceptable. Just when exactly did it become standard business practice for customers to be told the products they purchased wouldn’t be delivered on time because of an undisclosed “Driver Emergency”? I don’t know, but it frustrates the hell out of me. Just do your job! But hey, I’m just a cop.
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